Added by JamesD on 30th July, 2008
It may be a restaurant, hotel, supermarket, or even on the phone to a call centre. It doesn't happen very often, but once in a while, you come across exemplary service. It might be that the person listened to you patiently, then sorted out a problem without fuss, or maybe they just treated you like a valued customer.
When this happens, it makes you feel good doesn't it? Why not share some of that good feeling by writing a letter to that person's manager? Not an email, but an actual letter. On paper and in an envelope. Remember letters?
Explain what it was that the employee did, and how it made you feel. Praise the manager for their excellent training and choice of employee. Ask for your gratitude to be passed to the employee in question.
Writing letters of praise is lots of fun and makes you appreciate good service even more. Think of how your letter will make the employee and their manager feel. You may even get a letter back.
It's nice to be nice.